FREQUENTLY ASKED QUESTIONS

Our virtual sessions continue to entice students to explore new skills, make friends, and get inspired! Each class includes a design challenge and an art making instruction and a group critique.

All classes take place on Zoom. Classes are private and secure: only educators and registered students have access to the virtual classroom. In each class, you will see one Teacher, and one technical assistant, supporting the chat, video, microphone and screen sharing features.

All registration takes place online. You may view dates, times and associated fees for all virtual Creativity Center programs at thebass.org/education/virtual-creativity-center/.

Space is limited and classes fill quickly.

The Museum reserves the right to cancel a class at any time due to insufficient enrollment. In the event that we must cancel, we will issue a refund.

The Museum reserves the right to cancel a class at any time due to insufficient enrollment and to substitute instructors without notice. In the event that we must cancel, we will issue a refund.

Registration fees will not be returned for failure to attend without notice. Once art materials are picked up or shipped, they may not be returned and a refund cannot be issued. Exchanges within the same semester may be granted on a case-by-case basis. Please call 786-477-6003 or email [email protected] to talk through your individual situation so we can try to find a class that works for you.

FOR 8-WEEK COURSES:

Refunds may be issued prior to the first class session and are subject to a $25 processing fee. After the first class session, the maximum refund available is 50% of the full cost of the course. Refunds are not available after the first three class sessions. Please note that we are unable to prorate classes; the entire course must be purchased at the time of registration.

FOR MONTHLY CLASSES:

Refunds may be issued prior to the start of the program and are subject to a $25 processing fee in some instances.

Upon registration, you will receive an automated confirmation and receipt of your purchase to the email address you provided through the registration process. In the weeks before class begins, you will receive a detailed confirmation from a member of The Bass’ education team with all information pertaining to the art session.

These are virtual classes. Please see your confirmation email for class links and instructions. We will email you at least a day before class with updated information should anything change.

FOR CHILDREN, WE RECOMMEND:

• A space where your child can look at instruction on the screen while also following direction on a flat surface.
• Be sure materials are kept in the art kit in which it was delivered. This will provide a seamless integration into classroom instruction.
• Laptop, desktop computer, tablet with internet connection is required. Cell phones are not recommended as they limit the functions available in the class. Prior to class, be sure your internet connection is functioning properly, and you have enough battery charged in your device.
• Make sure you and your child understand the Zoom application and its functions. Click here for instructional resources.

If you are unable to attend a class, please call 786-477-6003 or email [email protected] prior to the absence to talk through your individual situation so we can try to find a solution, either a refund or exchange. Please note registration fees will not be returned for failure to attend without notice.

If you are running late, instructors and assistants make every effort to introduce students to instructions or activities they have missed by using the chat function in Zoom. You are still encouraged to attend if you are running a few minutes late!

Class is strictly limited to those who are enrolled.

If you are registering for an adult program with a group of friends, each person will need to pay a registration fee, however you may join from one computer if you are in the same room should you like.

If you are registering for a program for your children, each child participating in the program must be registered individually. Likewise, multiple children in the household who are each registered may attend from the same computer.

There are several ways to obtain your art materials that you will select during the registration process.

• Pick-up in person from the museum*
• Have them shipped for an additional $21.10 per week, per camper** via USPS
• Request contactless courier service for local orders***

*Materials can be picked-up from the museum, Monday through Friday, 12-4 PM starting September 14, 2020, at the Creativity Center entrance located at 2121 Park Avenue.

**We use USPS Priority 2-Day Flat-Rate Large Box Shipping. Orders for shipping are only available to the contiguous 48 states.

***Local orders may be eligible for contactless courier service through Uber Connect, subject to additional fees. Price varies based on distance from the museum and cannot be arranged online. If looking for courier service, select ‘in-person’ as the delivery option and call Lisa Quinn at 786.477.6003 or email [email protected] to arrange.

Our staff takes care in crafting a specialized package of art materials for each registrant. The kits are unique to each class and include:

• a welcome letter
• Art supplies selected for each week’s project
• A unique ZOOM Classroom meeting number and password with detailed log-in instructions
• A branded Bass Museum of Art sketchbook (while supplies last)