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VISITOR FAQ

Welcome back, we’ve missed you. Beginning Wednesday, September 16, the museum is reopened to the public. We’ve made many adjustments to our operations, including rigorous health and safety measures and visitor guidelines. Please take a moment to review the information below in advance of your visit. It’s great to be back and we can’t wait to see you!

FOR FURTHER QUESTIONS
[email protected]
305.673.7530

PLAN YOUR VISIT
Visitor FAQ

When is the museum open? Do you have regular hours?

The museum reopened on Wednesday, September 16, 2020 with new adjusted hours:

Wednesday – Sunday
12-5 p.m.

What art is on view during my visit?

We are pleased to share new exhibitions with our reopening, Open Storage and The Willfulness of Objects, on long-term view, and Hialeah Eléctrica – Metavector by Rafael Domenech and Ernesto Oroza, on view through October 10.

Please visit thebass.org/art for a comprehensive list of all current exhibitions and art on view.

Do I have to wear a mask?

While not required, it is recommended that all guests (ages 2+) and staff members wear face masks or cloth coverings that adequately cover the nose and mouth at all times.

CDC guidelines advise that face coverings should:

  • Reach above the nose, below the chin, and completely cover the mouth and nose
  • Fit snugly against the sides of the face

Abusive, harassing, discriminatory, or threatening statements or behavior toward Bass staff or other visitors is strictly prohibited and will not be tolerated.

Does The Bass provide masks for visitors?

The Bass is pleased to offer a free, medical-grade, disposable masks, made available upon request.

Do I have to practice social distancing while in the museum?

While not required, it is recommended that all visitors (except those arriving together) allow 6 feet of distance from other visitors and staff.

Is it safe to visit the museum?

We are taking every measure possible to ensure we are mitigating the spread of COVID-19, however there is always an inherent risk of exposure to COVID-19 in any enclosed public space where people are present. We cannot guarantee that you will not be exposed to COVID-19 during your visit to The Bass. Those visiting The Bass do so at their own risk of such exposure.

Please stay home if you are feeling sick. For more information about COVID-19, visit the CDC website.

What health and safety measures are established at The Bass?

In addition to all CDC, WHO, County and City requirements, the following measures are currently in effect:

  • Protective plexiglass barriers installed at the reception desks and at the café.
  • The building is sanitized thoroughly each day, and high traffic areas such as bathrooms, elevator call buttons, railings, door handles, etc. are frequently sanitized.
  • Limited menu and no on-site dining at the museum café. Only take away and to-go items are for sale at this time, and food/beverages must be consumed outside of the museum.
  • All guests and staff members are encouraged to wash hands frequently. Sanitizing stations are located throughout the building for regular use.
  • Guests are encouraged to maintain social distancing inside the building.
  • Hospital-grade HEPA air filters are in use throughout the facility and are changed and monitored frequently. HEPA filters are high efficiency filters that typically capture over 99.5% of all particulate pollution, including pollen, viruses, bacteria, and mold.
  • Our complimentary bag and coat check services are operating, but will be self-service. We are unable to store oversized bags or luggage. Please leave these items at your home, hotel or in your vehicle at your own risk.

Do I need to purchase tickets in advance? Do you offer timed-entry tickets? Can I buy tickets online?

The museum is open for walk-in visits. There are no time-entry ticketing options currently in place. You do not need to purchase tickets in advance, however online ticketing is available here. Tickets purchased online may be redeemed up to 1 calendar year after purchase.

Remember, Miami Beach residents receive free admission, always, thanks to the City of Miami Beach!

What forms of payment do you accept?

Cash, check and credit/debit card payments are accepted, however credit/debit card payments are preferred. We cannot accept the following as forms of payment: Apple or Android Pay, Bitcoin, or Paypal. 

EBT cardholders receive free admission year-round thanks to the Museums for All program. Each SNAP EBT benefits card permits 4 visitors. The Bass is a member of the Museums for All program, initiated by the Institute of Museum and Library Services (IMLS), providing free admission to families receiving food assistance benefits. For more information, please visit museums4all.org.

Can I take a guided tour of the museum and exhibitions during my visit?

Yes, guided tours are available. We also offer virtual, self-guided tours of select galleries.

Are the café and shop open?

Yes, both the café and shop are open. The café, operated by a third-party vendor Thierry Isambert Culinary & Event Design, has a new, limited menu. Items are available for take-out purchase only, and on-site dining is not available at this time.

The shop, operated by museum staff, is open, however select stock may be limited or unavailable to browse.

For more information on the shop and the café, please visit here.

Will the museum have any in-person programs or events at the building after reopening?

The Bass will continue to offer a variety of virtual programs and plans to return to in-person activities Fall 2021. Visit the events calendar for upcoming events or subscribe to receive the latest information for programs and exhibitions at The Bass.

Check out our virtual programs at thebass.org/virtualbass.

Is Collins Park open?

Yes, as of September 8, 2020 Collins Park is open. This public green space is operated by the City of Miami Beach. Please refer to the City’s Parks and Recreation Department for updates on the park’s opening hours and regulations. They can also be reached by phone at 305.673.7779.

Does The Bass follow CDC and WHO guidelines?

Yes, we continually monitor the CDC, WHO, Miami-Dade County and City of Miami Beach guidelines to ensure all policies and protocols are implemented accurately and effectively.