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VISITOR FAQ

Welcome back, we’ve missed you. Beginning Wednesday, September 16, the museum is reopened to the public. We’ve made many adjustments to our operations, including rigorous health and safety measures and visitor guidelines. Please take a moment to review the below in advance of your visit to ensure we answer all of your questions, and set the right expectations. It’s great to be back and we can’t wait to see you soon!

FOR FURTHER QUESTIONS
[email protected]
305.673.7530

PLAN YOUR VISIT
Visitor FAQ

When is the museum open? Do you have regular hours?

The museum reopens on Wednesday, September 16 at 12 p.m. Until further notice, the museum is open with adjusted hours:

Wednesday – Sunday
12-5 p.m.

What art is on view during my visit?

We are pleased to share new exhibitions with our reopening, Open Storage and The Willfulness of Objects, as well as the return of Mickalene Thomas: Better Nights. Please visit thebass.org/art for a comprehensive list of all current exhibitions and art on view.

Do I have to wear a mask?

Yes, all guests (ages 2+) and staff members are required to wear face masks or cloth coverings that adequately cover the nose and mouth at all times. No entry will be permitted without a face covering or with an incorrectly worn face covering.

CDC guidelines advise that face coverings should:

  • Reach above the nose, below the chin, and completely cover the mouth and nose
  • Fit snugly against the sides of the face

Abusive, harassing, discriminatory, or threatening statements or behavior toward Bass staff or other visitors is strictly prohibited and will not be tolerated. If a visitor refuses to comply with safety measures in place, they will be asked to leave.

Does The Bass provide masks for visitors?

The Bass is pleased to offer a free, reusable fabric face mask designed by artist Carlos Amorales to each visitor with the purchase of admission, while supplies last. Visitors who receive waived admission are encouraged to make a donation to the museum to support the institution’s COVID-19 recovery efforts.

Created by artist Carlos Amorales in collaboration with designer Janet Martínez, this mask project began in the midst of the COVID-19 pandemic as a means to reactivate the family businesses of various sewing workshops in Mexico. In partnership with the NGO WIEGO (Women in Informal Employment: Globalizing & Organizing), who created a system of unified sewing workshops and collaborative distribution channels, the artists join forces with The Bass to gift visitors with sustainably-sourced face masks, while providing needed income to these families and workers.

The masks distributed by The Bass are generously sponsored by Alisa and Emilio Romano.

Do I have to practice social distancing while in the museum?

Yes, all visitors (except those arriving together) must remain 6 feet apart from other visitors. Our staff are also keeping a 6 foot distance from one another and all guests.

Is it safe to visit the museum?

We are taking every measure possible to ensure we are mitigating the spread of COVID-19, however there is always an inherent risk of exposure to COVID-19 in any enclosed public space where people are present. We cannot guarantee that you will not be exposed to COVID-19 during your visit to The Bass. Those visiting The Bass do so at their own risk of such exposure.

Please stay home if you are feeling sick. For more information about COVID-19, visit the CDC website.

What health and safety measures are established at The Bass?

In addition to all CDC, WHO, County and City requirements, the following measures are currently in effect:

  • All guests (ages 2+) and staff members must wear masks at all times and are subject to a touchless temperature reading upon entering the facility. No entry will be permitted without a mask, without a correctly worn mask, or without allowing your temperature to be read.
  • Building occupancy reduced to 10%, allowing 25 visitors at a time, to ensure social distancing. That’s over 500 square feet per visitor!
  • Gallery occupancy is also limited per space, and enforced by our guest services associates.
  • Protective plexiglass barriers installed at the reception desks and at the café.
  • The building is sanitized thoroughly each day, and high traffic areas such as bathrooms, elevator call buttons, railings, door handles, etc. are sanitized every hour.
  • Limited menu and no on-site dining at the museum café. Only take away and to-go items are for sale at this time, and food/beverages must be consumed outside of the museum.
  • All guests and staff members are encouraged to wash hands frequently. Sanitizing stations are located throughout the building for regular use.
  • Guests are required to follow directional signage inside the building to maintain social distancing.
  • Printed materials temporarily unavailable, however digital versions will be accessible during your visit.
  • Hospital-grade HEPA air filters are in use throughout the facility and are changed and monitored frequently. HEPA filters are high efficiency filters that typically capture over 99.5% of all particulate pollution, including pollen, viruses, bacteria, and mold.
  • Groups of 6 or more are prohibited at this time.
  • Our complimentary bag and coat check services are operating, but will be self-service. We are unable to store oversized bags or luggage. Please leave these items at your home, hotel or in your vehicle at your own risk.

I am a member, what special access or priority do I receive?

First, thank you for continuing to support the museum through your membership. We rely on these donations to keep the museum active during these challenging times. For museum members, we are pleased to offer priority hours and private tours during opening week, 11 a.m.-12 p.m. daily from Wednesday, September 16 to Sunday, September 20. These hours are by appointment only, please visit here to book an appointment. For more information, please contact [email protected].

Do I need to purchase tickets in advance? Do you offer timed-entry tickets? Can I buy tickets online?

Until further notice, the museum is open for walk-in visits. There are no time-entry ticketing options currently in place. Instead, building occupancy has been significantly reduced to permit 25 visitors at a time. Should you arrive while the museum is at full occupancy, you will be asked to wait outside, or return at a later time. To avoid waiting, we recommend calling 305.673.7530 prior to arriving to check occupancy.

You do not need to purchase tickets in advance, however online ticketing is available here. Tickets purchased online may be redeemed up to 1 calendar year after purchase.

Remember, Miami Beach residents receive free admission, always, thanks to the City of Miami Beach!

What forms of payment do you accept?

At this time, cash, check and credit/debit card payments are accepted, however credit/debit card payments are preferred. We cannot accept the following as forms of payment: Apple or Android Pay, Bitcoin, or Paypal. 

EBT cardholders receive free admission year-round thanks to the Museums for All program. Each SNAP EBT benefits card permits 4 visitors.The Bass is a member of the Museums for All program, initiated by the Institute of Museum and Library Services (IMLS), providing free admission to families receiving food assistance benefits. For more information, please visit museums4all.org.

Can I take a guided tour of the museum and exhibitions during my visit?

At this time, all in-person tours are suspended, however virtual, self-guided tours of select galleries are available. We are quickly working to offer enhanced self-guided and digital tour options in the coming months.

Are the café and shop open?

Yes, both the café and shop are open with new operating guidelines and procedures. The café, operated by a third-party vendor Thierry Isambert Culinary & Event Design, has a new, limited menu. Items are available for take-out purchase only, and on-site dining is not available at this time.

The shop, operated by museum staff, is open, however select stock may be limited or unavailable to browse.

For more information on the shop and the café, please visit here.

Will the museum have any in-person programs or events at the building after reopening?

The Bass has suspended all on-site programming until further notice. We do offer a variety of free and paid virtual programs. For more information on these programs, please visit thebass.org/virtualbass.

Is Collins Park open?

Yes, as of September 8, 2020 Collins Park is open. This public green space is operated by the City of Miami Beach. Please refer to the City’s Parks and Recreation Department for updates on the park’s opening hours and regulations. They can also be reached by phone at 305.673.7779.

Does The Bass follow CDC and WHO guidelines?

Yes, we continually monitor the CDC, WHO, Miami-Dade County and City of Miami Beach guidelines to ensure all policies and protocols are implemented accurately and effectively.

 

 

Are museum staff tested for COVID-19?

All museum staff returning to work on-site are required to take a COVID-19 test and receive a negative test result prior to reopening.

In addition, staff are required to report any COVID-19-like symptoms and/or possible exposure. Those employees will be subject to a mandatory 10-day quarantine or self-isolation in accordance with CDC guidelines. They must produce a negative COVID-19 test result prior to returning to work on-site.

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