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WORKING AT THE BASS

The Bass is Miami Beach’s contemporary art museum. Focusing on exhibitions of international contemporary art, The Bass presents mid-career and established artists reflecting the spirit and international character of Miami Beach. The Bass seeks to expand the interpretation of contemporary art by incorporating disciplines of contemporary culture, such as design, fashion and architecture, into the exhibition program.

We always have many different volunteer and internship opportunities available year round. We may also have full-time salaried positions or part-time staff openings depending on availability and needs. Please follow the application instructions per each listing and email the required materials to the listed contact.

NO PHONE CALLS PLEASE

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JOBS

Social Media Manager

Communications Department
Full Time (Exempt)

The Bass, Miami Beach’s contemporary art museum, seeks an enthusiastic, responsible, collaborative, creative, data-driven communicator with exceptional writing skills to join the Communications team as a Social Media Manager.

The Social Media Manager is responsible for the museum’s social media and email marketing, developed and executed in alignment with The Bass’ vision and identity, integral to the overall marketing strategy that drives audience development, programming and revenue goals.

The Social Media Manager is responsible for strategic and accurate social media content development, copywriting, editing, and scheduling of paid and earned social media opportunities while providing regular reporting and analysis for: @TheBassMoA, its educational counterpart @BassCreativityCenter, and the museum’s digital art gallery channel @TheBassSquared; on platforms including but not limited to: Meta Business Dashboard, Instagram, Facebook, Twitter, LinkedIn, Twitch, and YouTube.

The Social Media Manager is also responsible for email marketing campaigns, including content development, copywriting, editing, audience development, scheduling, and deployment of the regular weekly e-newsletters for The Bass as well as monthly email communications for The Bass Creativity Center, and any other special programs as which may require marketing email communications via MailChimp.

The Social Media Manager is also responsible for reviewing the accuracy of the website and deployment of regular blog posts.

The Social Media Manager will collaborate with internal and external stakeholders such as the Associate Creative Director, Webmaster, department program and project managers, as well as vendors, cultural partners, sponsors, or City of Miami Beach administration, on the development and execution of social media and email marketing strategy, assets, materials, and communication campaigns.

The candidate must have exceptional written communication. Candidate must also possess exceptional skills navigating social media platforms (Instagram, Meta Business Dashboard and Ad Manager, Facebook, X/Twitter, Spout Social, etc.) and an interest in arts administration. The candidate should have a minimum of 3 years of full-time work experience in a related field handling similar responsibility. This position reports to the Director of Communications.

PRINCIPAL WORK & RESPONSIBILITIES

  • Work within the Communication Department (and interdepartmentally with project leads) to plan, schedule and execute relevant, enriching, engaging and entertaining social media content and campaigns using a variety of channel tools (posts, events, albums, stories, Reels, livestreams, Threads, custom audiences, collabs, boosts, hashtags, handles, etc.). Leverage earned and paid media opportunities to strategically promote educational, outreach, and public programs, exhibitions, events, virtual content, and art from the museum’s collection, in support of audience development, programming and revenue goals.
  • Provide accurate and engaging storytelling and copywriting for the museum’s social media channels, email newsletters and blog posts within the voice of The Bass brand. Strictly follow established museum brand guidelines for all social media and email communications, adhering to museum style conventions, industry standards and legal copyrights. In collaboration with the department, develop and maintain a social media style guide.
  • Create and manage the social media content calendar via Sprout Social, with a minimum of one-month advance planning, managing any related approval processes. Monitor social media analytics to inform best practices and provide regular reporting of performance and engagement analytics to stakeholders.
  • Work within the department’s creative production schedule to source, assess, and develop all visuals (photo, video and static or animated graphics) for use on social media and email marketing campaigns. Navigate and leverage the museum’s extensive media library housed on Dropbox, reinforcing the museum’s established visual brand identity while accurately including captions, credits, acknowledgments, and courtesy information as required.
  • Navigate the Communications Department aggressive internal production schedule. Work interdepartmentally with stakeholders and external partners to manage expectations, timelines and develop high quality content for social media and email campaigns.
  • Responsible for daily community moderation and engagement on all social media channels and platforms, including managing comments, evaluating tagged content for sharing, and managing direct messages, with the goal of growing audience engagement.
  • Research and engage with partner institutions, influencers, and art advocates on social media to grow and elevate the digital presence of The Bass. Thoughtfully collaborate across museum channels in support of revenue and attendance goals.
  • Responsible for weekly email newsletter communication (The Bass Bulletin) and monthly education email newsletter campaigns (The Bass Creativity Center). Utilizing MailChimp, manage the museum’s email marketing campaigns, including audience development, newsletter subscription campaigns, content development, copywriting, interdepartmental approvals, editing, scheduling, reporting and regular database management.
  • In collaboration with the Webmaster, develop and publish regular blog posts promoting museum programs, projects, and announcements, while referencing Google Ad campaigns with the goal of contributing to overall search engine optimization strategies.
  • Monitor budgets related to social media and email marketing tools, providing reports to the Communications Director. Conduct administrative duties related to the scope of work, such as timely processing of invoices utilizing Financial Edge, regularly reviewing the website for accuracy, or other duties and responsibilities as assigned by the Director of Communications.
  • Develop and regularly report social media and email newsletter KPIs demonstrating the museum’s audience engagement, growth, and conversions, maximizing the utility of available reporting marketing tools.
  • Research best practices, emerging trends and platform updates to inform and refine social media and email marketing content strategies. Participate in the development of the museum’s marketing strategy with an emphasis on social media and email campaigns. Anticipate, identify and problem-solve issues of cost, scheduling and quality.
  • Provide program coverage on select channels during designated special events, including monthly Third Thursday activities, the annual gala, Night at the Museum, Art Week Miami Beach, among other scheduled activities.

QUALIFICATIONS/REQUIREMENTS

  • Exceptional writing skills are a MUST-HAVE.
  • Bachelor’s degree in a related field.
  • At least 3 years’ experience in marketing, advertising, or communications for museum, cultural or art institution, non-profit, business or related field.
  • Excellent verbal communication and presentation skills and precise attention to detail.
  • Strong computer and social media software skills. Advanced knowledge of email e-marketing tools (Mailchimp), social media editing, insights, ad managers, scheduling and management tools (Linktree, Sprout Social).
  • A thoughtful, meticulous, strategic approach to social media channel management, audience engagement, content development and reporting.
  • Strong organizational and project management skills to effectively monitor project budgets, meet and enforce aggressive deadlines.
  • Experience in managing relationships with internal program managers, project leads, and external partners is required.
  • Ability to work quickly and efficiently and adapt to a flexible workflow in a fast-paced work environment.
  • Proficiency in Adobe Photoshop or InDesign, and basic HTML is desired. Proficiency in photo, audio, video recording and editing, including ability to edit in creative apps (Capcut, TikTok, Reels, Slice, InShot, etc.) is desired.

WORK SCHEDULE

  • This is a full-time, exempt position. The Social Media Manager will work 40 hours per week as scheduled, within administrative office hours from Monday to Friday, 9:30 AM – 5:30 PM*.
  • Must have flexibility to work evenings and weekends at designated special events.
  • Must have flexibility to monitor social media channels on weekends and evenings.

COMPENSATION

  • Annual salary commensurate with experience (range is $55 – 65K) .

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

  • *Work will be performed in an office environment at the museum as well as working remotely from home.
    • Communications Department staff are required on-site at the museum on Tuesdays and Wednesdays for collaboration across departments as well as on select evenings for designated special events.
    • If staff should be required to return to the building full-time, so will this position.
    • Proper equipment and supplies needed to complete the requirements of the job will be provided.
  • Position requires working at a desk and utilizing computer and cell phone for prolonged periods of time.
  • For special events, must be able to stand for several hours at a time.
  • Position may require occasional heavy lifting of 20 lbs. or less.

TO APPLY

Please submit the following materials to the Director of Communications Sabrina Anico at [email protected] no later than Wednesday, May 22. Applications will be considered on a rolling basis, and the position may be filled prior to the close of applications.

  • Resume/CV
  • Cover Letter, including desired salary range.
  • A minimum of three work samples representative of social media content development, engaging audience development, management analytics, copywriting, familiarity with social media tools, and video and photo editing proficiency. Include a clear description of your role in the project and the tools/principles used.
  • At least three references: one professional supervisor reference, one professional peer reference, and a third reference of choice. Personal references will not be considered.
    • Full name, position, place of employment, phone number and email address must be submitted for each, as well as a description of how you know the individual.
  • Please, no phone inquiries or in-person submissions will be considered.
  • NO THIRD-PARTY AGENCIES, HEAD-HUNTERS OR SUBMISSIONS FROM PERSONS/ENTITIES REPRESENTING INDIVIDUALS WILL BE ACCEPTED.

Due to the high volume of applications received, we are unable to respond to individual inquiries. If your qualifications and experience match the needs of the current opening, potential candidates will be contacted for an interview.

This job description describes the general nature of the duties and requirements of this job. It is not intended to be an exhaustive list or to limit the supervisor’s ability to modify work assignments as appropriate.

The Bass is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, political affiliation or veteran status. DFWP

Guest Services Associate

FLSA Code: Part-Time, Non-Exempt

SUMMARY

The Bass, Miami Beach’s contemporary art museum, seeks dynamic, outgoing Guest Services Associates to provide reliable and effective front-line service to the museum. As the “face of the Bass,” Guest Services Associates are responsible for delivering outstanding customer service and being positive representatives of the Bass at all times. Guest Services Associates report directly to the Operations Manager.

ESSENTIAL DUTIES

  • Perform general museum reception, greeting the public, special guests, members, and groups in a cheerful, positive manner at all times.
  • Ensure a positive and safe experience for all museum users including exhibition visitors, program participants, café/shop visitors, event attendees and those participating in on- site rentals.
  • Provide and maintain accurate information about the museum, exhibits, programs, and services.
  • Process admissions, program fees, membership fees, and various payments through a Point of Sale system (Altru); balance all intakes at close of business before submitting to Senior Guest Services Associate.
  • Answer all general phone inquiries and/or transfer callers to the appropriate staff member.
  • Capture accurate statistical, marketing and membership data.
  • Assist with administrative tasks as needed:  mail pick up and processing, and purchasing staff supplies, maintaining forms, supply sourcing and ordering, correspondence, and filing.
  • Maintain a clean, business-like front-of- house environment.
  • Assist with other duties as required and assigned by the Operations Manager

ESSENTIAL SKILLS

  • Positive team player with excellent communication, interpersonal skills, and conflict resolution
  • Proficient organizational and time-management skills and strong multi-tasking abilities
  • Strong computer skills required, including proficiency in the Microsoft Office Suite
  • Strong mathematical skills, attention to detail and significant use of memory

QUALIFICATIONS/EXPERIENCE

  • Fluency in Spanish strongly preferred
  • Experience in cash handling with knowledge of Point of Sale systems preferred
  • Museum/Art experience not required, but preference will be given to candidates with an interest in the field

WORK SCHEDULE

  • 20-28 hours per week, with potential for more based on event needs
  • Scheduling TBD, but flexible

TO APPLY

Please submit the following materials to the hiring manager Isabella Oliva, Operations Manager, at ioliva@thebass.org.

  • Resume/CV
  • Cover Letter
  • Three references. Provide full name, position, place of employment, phone number, and email address for each, as well as a brief description of how you know the individual.
  • NO THIRD-PARTY AGENCIES OR SUBMISSIONS WILL BE ACCEPTED.

No phone calls or walk-ins. Due to the high volume of applications received, we are unable to respond to individual inquiries. If your qualifications and experience match the needs of the current opening, potential candidates will be contacted for an interview. Applications will be considered on a rolling basis, and the position may be filled prior to the close of applications.

The Bass is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, political affiliation or veteran status. DFWP

OPPORTUNITIES

Internships

The Bass’ intern program is aimed at college juniors, seniors and recent graduates, graduate students and young museum professionals. The program provides an introduction to the inner workings of specific departments and theoretical training in a museum. The Bass encourages applicants from a wide range of disciplines in an effort to realize a well-rounded team for the intern program. Internships at The Bass are unpaid unless otherwise noted.

For more information on internships, please contact us at [email protected].

VIEW AVAILABLE INTERNSHIPS

Volunteers

Volunteers are an essential part of The Bass. The volunteer program offers positions in various departments ranging from events, programs, membership, marketing and clerical projects. Teens, college students, and members of the community are all encouraged to join as volunteers to support the museum’s programs.

For more information on our volunteer program, please email [email protected].

APPLY!

NO PHONE CALLS PLEASE

Docents

Docents are an integral part of the visitor experience at The Bass. Trained by museum education staff as tour guides, docents give interactive tours to individuals as well as visiting groups of children and adults. Docents receive educational tutorials on the exhibitions and attend group outings, as well as gain access to a behind-the-scene look of the museum.

For more information on our docent program, please email [email protected].

APPLY!

NO PHONE CALLS PLEASE

The Teen Board

The latest addition to our volunteer opportunities is the Teen Board, aimed at bringing teens together to help plan events and activities for the community. Open to students aged 13 through 18.

APPLY!

For more information:
[email protected]